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Customer Assistant Representative,Sr.-Aguadilla Branch (Seasonal- Full Time)

Customer Assistant Representative,Sr.-Aguadilla Branch (Seasonal- Full Time)

ID de la posicion 
2018-240833
Categoria 
Customer Service/Support - Customer Service/Support
Lugar 
US-PR-Aguadilla
Area 
Aguadilla Airport

Más información acerca de este empleo

Overview

Equal Opportunity Employer/Disability/Veterans
 
 
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 
                                                                   
  **This is a Seasonal-Full Time position lasting no longer than 90 days at our Aguadilla Airport location** 
**This is a 24/7 Operation that opens night shifts and weekends**
**Esta Posición es de Temporada a tiempo Completo de 90 dias**
 

Qualifications

- Must be at least 21 years old
- Must be bilingual (Spanish & English)
- High school diploma or GED equivalent required
- Some college preferred
- Must have a valid drivers license
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  •  May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

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