Enterprise

  • Customer Service Representative (Customer Assistant Representative,Sr.)-San Juan Airport, Seasonal- Full Time

    Lugar San Juan
    Categoria
    Customer Service/Support - Customer Service/Support
    Additional Locations
    Seasonal Full-Time
    ID de la posicion
    2018-261750
  • Overview

     
    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 
                                                                       
      **This is a Seasonal-Full Time position at our San Juan Airport location**
     

    Qualifications

    - Must be at least 21 years old
    - Must be bilingual (Spanish & English)
    - High school diploma or GED equivalent required
    - Must have a valid drivers license
    - Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    - No drug or alcohol related conviction on driving record in the past 5 years
    - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    - Must be able to work a flexible schedule. Location is 24hrs./7 Days a week.
    - Position will work a minimum of 40 hours a week.

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    •  May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

     

    Equal Opportunity Employer/Disability/Veterans

     

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